SHIPPING POLICY
1. Shipping Methods & Delivery Times
We offer multiple shipping options:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Rush Shipping: 1-2 business days (additional fees apply)
Delivery times are estimates and may vary based on location and order volume.
2. Order Processing
Most orders ship within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will process the next business day.
3. Shipping Costs
Shipping fees are calculated at checkout based on weight, destination, and selected delivery speed. Free shipping promotions may apply to qualifying orders.
4. Order Tracking
Once shipped, you’ll receive a confirmation email with tracking information to monitor your delivery status.
5. International Shipping
We ship to select countries. Additional customs fees, taxes, or delays may apply and are the customer’s responsibility.
6. Shipping Restrictions
Some items (e.g., large props) may have special shipping requirements or limitations. Details are listed on the product page.
7. Undeliverable Packages
If a package is returned as undeliverable, we will contact you to update the address or issue a refund (minus shipping costs).
8. Missing/Lost Packages
If your tracking shows “delivered” but you haven’t received it, contact your local carrier first. For further assistance, visit our Help Center.
9. Holiday Season Deadlines
During peak seasons (e.g., Halloween), we recommend placing orders early to ensure timely delivery.
10. Changes & Cancellations
Address changes or cancellations are only possible if the order hasn’t shipped. Contact us immediately for assistance.